HOW
DO I...
OBTAIN
TELEPHONE ADVICE?
Doctors
are usually available between 11.30am and 12 noon to take telephone calls. Please
do not ask to be put through during surgery times as interruptions are disruptive
and may be upsetting to the patient who is presently consulting. For this reason,
staff will only disturb the consultations of the on-call doctor for urgent calls.
If the doctor is not available when you call, details of your enquiry will be
taken and the doctor will contact you.
HOW
DO I...
MAKE
AN APPOINTMENT ?
All consultations are by appointment which can be made in person or by telephone.
Although you are now registered with the practice, you are free to consult with
any doctor within the practice. It is obviously an advantage to see the same doctor
for any one complaint so that continuity of care is assured. IF YOU ARE UNABLE
TO KEEP AN APPOINTMENT PLEASE LET US KNOW AS SOON AS POSSIBLE SO THAT IT CAN BE
GIVEN TO SOMEONE ELSE.
Urgent
Appointments
An appointment will
be made for the same day if you indicate the urgency to the receptionist. This
may not be with your usual doctor.
HOW
DO I...
OBTAIN
A HOME VISIT ?
Requests for non-emergency home visits should be made before 10.30am on the
day the visit is required. If the request is made later in the day it should be
for urgent illness only and will be passed to the on-call doctor. Please remember
that house calls are very time consuming and the doctor can see at least four
patients in the surgery within the time taken by one house call.
HOW
DO I...
OBTAIN
TEST RESULTS?
Please telephone after 11.00am to allow the doctors time to look at and comment
on the results. Results will only be given to the patient for reasons of confidentiality.
The receptionists are unable to discuss medical matters but will refer you to
a doctor or nurse if you need further advice.
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