HELP
US TO HELP YOU
A
Few Tips To Make Life Easier
1.
Please try to attend your appointments on time. If you are late you not only hold
up the doctor but all the patients for the remainder of the surgery. The doctor
or nurse may be unable to see you if you are more than 20 minutes late.
2.
If you are unable to attend please cancel your appointment with as much notice
as possible. Such appointments can be assigned to other patients.
3. Your
doctor tries to keep to time, so please be patient. You will be advised if the
doctor is running late or if the on-call doctor has been called out on an emergency.
Please ask the receptionist for an extended appointment if you think your problem
may need longer than 10 minutes.
4. Please try to avoid bringing in lists
of problems to one appointment. It is preferable to make several appointments
with only one or two problems.
5. If you need a repeat prescription, please
request it at reception and not during your consultation.
6. The out-of-hours
service is an emergency service. Please try to use it as such.
7. If you
are unable to work due to illness, your employer will provide you with an SC2
certificate to cover the first seven calendar days of loss of work. After this
you will need to be seen by a doctor for further certification they can be backdated if necessary. SC2 forms are
also available from our reception.
8.
Patients are responsible for telephoning the surgery for test results. Please
telephone after 11.00am to give the doctor time to comment on the results.
9.
We ask that you treat the doctors, practice staff and the attached staff with
due courtesy and respect at all times. This practice aims to provide a high quality
service and as a patient you will also be treated courteously and respectfully.
10.
You have the right to access your health record entries, subject to any limitations
in the law.
11. If there is anything you do not want entered in your medical
records, please make sure you tell us. If you become aware of any incorrect information,
again please let us know.
12. Please notify our reception staff of any
changes to ensure your medical records are correct. If you are receiving treatment
or awaiting an appointment from your local hospital you should also inform them
of the changes.
Complaints
We
aim to provide the best service possible at all times. If you are not happy with
any of our services, please let us know.
Patient
Confidentiality And Data Protection
All
staff are bound by strict rules of confidentiality. We ask you for personal information
so that you can receive appropriate care and treatment. This information is recorded
on computer and we are registered under the Data Protection Act. We only ever
use or pass information about you if you have given permission or if it is deemed
necessary for the effective functioning of a multi-disciplinary team.
Violence Or Verbal Abuse
Any incident where a patient is violent or abusive towards a GP, a member of staff or other persons on the premises will not be tolerated. Each individual case will be discussed at a practice meeting and a majority agreement will be reached. This could lead to the patient being removed from the practice list
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